Privacy policy

Pranero is operated by Checof Labs Pvt Ltd (“we”, “us”). For anything about your data, write to support@pranero.com.

• Account: an account identifier from the sign-in you choose (Apple or Google), and your email address if that provider shares it.
• Profile and goals: your goal, current and target weight, pace, calorie and macro targets, units, time zone and reminder settings.
• What you log: the words you say or type (for example “two dosas with coconut chutney”), the meals, portions, calories, macros and micronutrients estimated from them, weigh-ins, body measurements and workouts, with their times.
• Voice: when you log by voice, a short audio clip is sent to be turned into text. We do not store the audio; it is discarded once transcribed. If you're offline, the phone transcribes it locally instead.
• Apple Health or Health Connect (only if you connect it): we read weight and workouts (duration and calories burned), and write the weight and meals you log in Pranero. You choose each type, and can change it at any time in the app or in your phone's settings.
• Subscription status: whether you're on the free trial or subscribed, and when it renews. Payments are handled by Apple or Google; we never see your card details.
• Technical data: server logs with IP address, app version and error details, kept for a short time to keep the service running and secure. If the app or our servers hit an error, a crash report (device model, app version, where the error happened, and an anonymous account ID) goes to our error tracking provider; it never includes your logs, words or health data.

We do not use advertising identifiers, ad networks or third-party analytics trackers in the app or on this website.

• To run Pranero: turn what you say into log entries, estimate nutrition, show your progress, explain your weight trend, and answer your questions about your own data.
• To coach you: suggest what to eat next and which workout to do, learn your regular meals, adjust your targets to your trend, and write your weekly summary. These are worked out from your own data.
• To send the reminders you turn on. They are scheduled on your phone.
• To manage your trial and subscription.
• To keep the service secure and fix problems.

To understand what you said and estimate nutrition, the words you log (and, for voice, the audio clip) are sent to our AI provider, OpenAI, through its API. Under OpenAI's API terms, this data is not used to train their models; OpenAI may keep it for a limited time to detect abuse, then deletes it.

Suggestions, your weekly summary, target changes and “why it moved” are worked out by Pranero's own rules from your data, not by sending it to another company.

When you ask Pranero a question (for example “what should I eat?”), the question is sent to OpenAI to understand it. Pranero then looks up the answer in your data with its own rules, and sends OpenAI a short summary of just what's needed (for example calories left today and a few of your usual meals) so it can word the answer. Your full history is never sent. The same OpenAI terms apply.

We use a small number of service providers, each only for the job listed:

• OpenAI (United States): speech to text, nutrition estimates, and understanding and wording answers to your questions.
• Supabase (servers in Singapore): database and sign-in.
• Render (servers in Singapore): the Pranero API.
• Apple and Google: sign-in, in-app purchases, and Apple Health or Health Connect if you connect them.
• RevenueCat: keeps track of your subscription status.
• Sentry (United States): crash and error reports, and how long logging takes. Reports carry an anonymous account ID and technical details only, never what you log.
• Vercel: hosts this website. Formspree: stores the email address if you sign up for early access.

We do not sell your data or share it for advertising. We only disclose it beyond these providers if the law requires it.

Data from Apple Health or Health Connect is used only to provide Pranero's features (your weigh-ins, workouts and progress). It is never used for advertising, never sold, and never shared except with the service providers above to run the app. Pranero's use of information received from Health Connect follows the Health Connect Permissions policy, including its Limited Use requirements.

Your data is encrypted in transit (TLS) and at rest, access is restricted to your own account, and our servers only accept requests from signed-in users. Pranero is not end-to-end encrypted: to estimate nutrition and coach you, our servers and our AI provider need to read what you log.

We keep your data while you have an account, so your history and trends stay available. Audio is never stored. When you delete your account, your data is removed from our database straight away and from backups within 30 days.

• Export: in the app, You, then Export my data, gives you everything as a file.
• Delete: in the app, You, then Delete account, removes your account and everything in it. If you subscribed, also cancel in your App Store or Google Play settings.
• Correct: edit or delete any entry in the app.
• Health data: disconnect Apple Health or Health Connect, or change each type, at any time.
• Reminders: turn each one on or off in the app.

Depending on where you live, you may have further rights, such as asking what we hold about you. Email support@pranero.com and we'll respond within 30 days.

Our database and servers are in Singapore. Speech to text, nutrition estimates and answers to your questions are processed by OpenAI in the United States. By using Pranero you understand your data will be processed in these places, under the safeguards described above.

Pranero is for people aged 18 and over. We do not knowingly collect data from anyone younger; if you believe we have, contact us and we will delete it.

pranero.com does not use tracking or advertising cookies. If you leave your email for early access, we use it only to tell you about Pranero's launch, and you can ask us to delete it at any time.

If we change how we handle your data, we'll update this page and the date above, and tell you in the app before any significant change applies.

Questions or requests: support@pranero.com.